OrCore Compliance
Domiciliary care policies drafted from how your agency works
Running or starting a home care agency in England? OrCore Compliance turns your answers about how your agency works into draft policies for you to check and sign off.
What CQC lists for home care agencies
As well as the documents everyone must send, CQC's page for home care (domiciliary care) agencies lists a business plan and financial forecast, evidence of legal occupancy, service user guides and a staff training plan, plus the additional form for personal care providers.
What to expect as a home care business
A typical home care business answers about 618 questions, mostly in your own words. Allow around six to eight hours in total. Most people spread it over several sittings, and your answers are saved after every question. Questions that don't apply to your service are left out, so the exact number depends on what you do.
About the people you support
We only collect information about your business, never about the people you care for. Please don't enter details about people who use your service, or about individual members of staff.
How OrCore Compliance works
- You answer fixed questions about your business on a screen. Most questions ask you to describe what you do in your own words.
- Your answers fill OrCore's master policies, so the drafts describe your service in your own terms.
- You read each draft policy, change anything that isn't right, and sign it off as your own. Nothing is final until you have.
A typical home care business answers about 618 questions. The exact number depends on your service, because questions that don't apply to you are left out. Allow around six to eight hours in total. Most people spread it over several sittings.
Stop and come back later
Your answers are saved after every question. When you start, you get a resume code, so you can stop at any time and carry on later on any device. Keep your code private, because anyone who has it can see and change your answers.
What OrCore does not do
OrCore does not give advice. The questions record what you tell us your business does. They don't tell you how to run your service, and they don't set any standard or figure. For advice about your own service, please speak to a qualified specialist of your choice.
No guarantee of registration. CQC makes its own decision on every application, and nobody can promise an outcome. Your policies are one part of your application, and you are responsible for checking that each one describes how your business really works.