Guide
We use AI, and here's exactly how (and where a human checks)
We use AI at OrCore Compliance. We’d rather say that up front than have you find it in the small print.
Care is a sector built on trust, and people working in it are rightly wary of anything that sounds like a shortcut. So here is exactly what AI does in our process, what it doesn’t do, and where a person checks the work.
Why we’re telling you this
Plenty of companies use AI and say nothing. We think that’s the wrong way round, especially here. If you are going to put your name to a set of policies and send them to a regulator, you deserve to know how they were made.
We also think AI, used carefully, suits this job. A lot of CQC paperwork is long, repetitive and full of cross-references. That is where mistakes creep in, and it is where a well-checked tool helps.
Where we use AI
Drafting our master policies. We use AI to help draft and check the master policy templates that sit behind your pack. These masters are the starting point, written to follow CQC’s published guidance. People at OrCore review them against the official pages they rely on, and you still read and sign off every policy before you rely on it.
Drafting our guides. Articles like this one are drafted with AI help. Factual points about CQC and the law are checked against the official source we link to, such as cqc.org.uk or legislation.gov.uk. If we can’t find an official source for a point, we leave it out, and anything that comes from our own experience is labelled as that.
Where we don’t use AI
The interview itself. This surprises people. The interview on our site, the plain terminal screen with the blinking cursor, shows fixed questions and fixed answers written by the OrCore team. It introduces itself as a tool made by OrCore, not a person. No AI reads or replies to what you type there.
Your questions. If you type a question the interview doesn’t have a fixed answer for, it doesn’t make one up. It passes your question to the OrCore team, so a person can get back to you. No AI writes the reply.
Advice. Where a question asks about something we have no clear official guidance for, the answer is the same every time: “We can’t advise on this.” A few questions offer a little more, but only where we can point to an official source, and we label it as general guidance, not advice.
Your answers. Your answers are stored on our server in the UK, and our privacy notice sets out who can see them. They are used to prepare your draft policies.
Where a human checks
There are three points where a person looks at the work.
Our team reviews the masters. People at OrCore review the master policies against the CQC and legislation pages they rely on. That review isn’t a guarantee, which is why the last check is yours. CQC’s own page on what each document must include asks for things like working links, review dates and consistency between policies, so those are among the things we look for.
Our team prepares your drafts. When you finish the interview, your answers fill the master policies. The OrCore team preparing your pack can see your answers so they can do that.
You check and sign off every policy. This is the most important check, and it is yours. You read each draft, change anything that doesn’t match how you work, and sign it off as true to your service. Nothing is final until you have.
That last step isn’t a formality. CQC’s Register as a provider page says you must complete the application yourself. Your policies are part of that application, and they have to be yours.
What AI can’t do for you
AI can’t know how your service runs. Only you know who your safeguarding lead is, how your staff record medicines, or what happens when a call runs late. That’s why the interview asks you, and why the policies are built from your answers rather than guessed.
AI also can’t guarantee registration. Nothing can. CQC makes every decision, and we offer registration support only.
Our record, honestly
We’re new. We don’t have a track record or success figures to show you yet, and we won’t invent any. When we have real numbers, we’ll publish them, including the ones that don’t flatter us.
Have a look for yourself
The best way to judge it is to try it. The interview is a quiet screen, a blinking cursor and plain questions about your business. It never asks about the people you care for. Start the interview here.